The recall covers 511 Snowy River Caravan Hybrid models built across 2025 and 2026. According to the Australian Government recall notice, a manufacturing issue may mean the weld on the caravan’s suspension arms does not have sufficient strength.
The affected weld could crack when the caravan is driven over rough, uneven or unsealed roads. If that happens, the driver could lose control of the caravan. As a result, this increases the risk of an accident and serious injury or death to occupants and other road users.
Which Snowy River caravans are affected by the recall?
The recall applies to the following Snowy River Caravan Hybrid variants from the 2025–2026 year range:
- SRH13
- SRH14
- SRH15
- SRH15F
- SRH16
- SRH16F
Importantly, the recall does not automatically include every Snowy River caravan or every caravan bearing one of these model names. It relates to a specific list of 511 vehicles identified by VIN.
Owners should check the official VIN list rather than relying on the model and build year alone. The VIN can generally be found on the caravan’s compliance plate or registration documents.
What is the snowy river suspension problem?
The official notice says the issue relates to weld quality on the suspension arms. These components form an important part of the running gear underneath the caravan. Also, they are subjected to considerable forces while travelling.
Rough, uneven and unsealed surfaces can place additional stress on a caravan’s suspension. The concern is that an affected weld may crack under those conditions. Thus, it could potentially compromise the stability and control of the caravan.
This makes the recall particularly relevant to hybrid caravan owners. They may have purchased their van specifically for touring beyond sealed highways.
What should owners do now?
Regent RV says affected owners will be contacted and asked to schedule an inspection and repair through their nearest dealer or the Regent RV team. Furthermore, the inspection and any required repair will be completed free of charge.
The rectification program commenced on 14 September 2026. Regent is aiming to complete the work within eight weeks of that date.
If you own one of the listed models:
- Locate your caravan’s VIN.
- Check it against the VIN list attached to the official recall notice.
- Contact Snowy River’s recall support team if your VIN appears on the list, or if you are uncertain whether your caravan is affected.
- Arrange the required inspection and repair.
- Ask the recall team for specific advice about safely using or moving the caravan before the work is completed.
The government notice directs owners to contact Regent RV for guidance on safe use until the rectification has been carried out. Importantly, owners should not make assumptions based only on the visible condition of the suspension. The recall relates to the possible strength of the weld.
How to contact the recall team
Snowy River owners can contact the dedicated recall support team on 1800 485 031 or email [email protected].
The official recall is listed under recall number REC-006719 and campaign number SR-Xplore Suspension.
Why owners should act promptly
A recall does not necessarily mean every affected caravan has already developed a crack. It means a safety-related defect has been identified and the listed vans need to be inspected and rectified.
Taking action early gives owners the chance to address the issue before their next trip. This is particularly important if that journey involves corrugations, gravel roads or uneven terrain.
Owners buying a used Snowy River hybrid from the affected year range should also check the VIN. In addition, they should ask for written evidence that any required recall work has been completed.
The bottom line
This recall is limited to 511 identified Snowy River hybrid caravans. However, the possible consequences of a suspension failure make it important for relevant owners to respond quickly.
If you own a 2025 or 2026 SRH13, SRH14, SRH15, SRH15F, SRH16 or SRH16F, check your VIN through the official recall notice. Then contact Regent RV for advice. Inspection and repair are being provided free of charge.
Recall details were current at the time of publication. Owners should refer to the official recall notice and Snowy River Caravans for the latest instructions.
For anyone reviewing their complete touring setup, our guide explains how to match a caravan and tow vehicle safely, including weights, payload, suspension and safety margins.
