Privacy Policy
What’s Up Downunder
Privacy Policy
The Trustee for What’s Up Down Under Australia Trust
ABN: 84 229 419 472
Last updated: 8th December 2025
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information. By using our website or services, you agree to this policy.
Contact & Complaints
Privacy Officer
Email: privacy@whatsupdownunder.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
Complaint response timeframe:
We will acknowledge your complaint within 7 days and aim to respond within 30 days.
Connection to Our Terms & Conditions These Privacy practices form part of our overall user agreement. Please also read our Terms & Conditions, which govern your use of our websites, platforms, and services.
Updates
We may update this Privacy Policy from time to time. The current version and “Last updated” date above apply to your use of our services.
Privacy FAQs
1. Who are we?
We are The Trustee for What’s Up Down Under Australia Trust and our affiliated businesses (“we”, “us”, “our”). We operate a media and content platform in Australia, delivering TV, digital, print, and promotional services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, services, or participating in promotions, you agree to this policy.
2. Mandatory Collection Notice
We collect personal information so we can provide and improve our services, including competitions, subscriptions, events, advertising services, customer support, and website functionality.
Required information includes:
- Contact details needed to provide services
- Age/date of birth for competition eligibility
- Details required for prize distribution
If you do not provide required information, we may be unable to:
- Enter you in competitions
- Contact winners
- Provide newsletters or marketing you have requested
- Respond to your enquiries
- Deliver certain services
Optional information helps us customise your experience but is not mandatory.
3. What personal information do you collect?
We may collect personal information, including but not limited to:
- Name, postal address, phone number, and email address
- Date of birth (if relevant for competitions or promotions)
- Subscription, competition, or survey entries
- Technical details such as IP address, browser type, device details, geolocation, and site usage
- Records of communications with us
We do not collect or store payment, credit card, banking, or government identification information (e.g. ABN, ACN, driver’s licence). Any transactions or identity verifications are handled by third-party platforms that manage their own secure systems.
We may also collect non-identifiable information via cookies and analytics tools.
4. How do you collect my information?
- Directly from you (via website forms, competitions, subscriptions, phone, email, surveys, or events)
- Automatically through cookies, Google Analytics, ad networks, and tracking pixels including Meta Pixel, Google Ads/Analytics, and TikTok Pixel
- From third-party providers or business partners who supply us with databases or services
- Through unsolicited information, which we manage according to law (destroy or de-identify if not needed)
Where lawful and practical, you can interact with us anonymously or use a pseudonym.
5. Why do you collect my information?
We use your information to:
- Provide products, services, subscriptions, promotions, and competitions
- Deliver newsletters, marketing campaigns, and updates (where you’ve opted in)
- Improve our website, content, and customer experience
- Conduct analytics and reporting
- Comply with legal and regulatory obligations
- Prevent fraud, manage security, and protect against unauthorised use
If you do not provide certain personal information, we may be unable to deliver some services to you.
6. Competition Data Handling
For competitions, we collect:
- Entry details
- Eligibility information
- Contact details for prize fulfilment
Winner information may be published if legally required. Competition data is stored for up to 24 months and then securely destroyed or de-identified.
7. Do you keep unsolicited information?
If we receive personal information we did not request, we will determine whether we are legally permitted to retain it. If not, we will securely destroy or de-identify it.
8. Do you use cookies or tracking tools?
Yes. Our website uses cookies and tracking tools (including Google Analytics, ad networks, and Meta, Google, and TikTok tracking pixels). These may collect:
- Device/browser type and version
- Pages viewed and navigation behaviour
- Approximate geolocation (e.g. city or suburb)
- Referrals from external sites
We use this data to improve our services, understand visitor behaviour, and deliver relevant advertising. You can disable cookies in your browser settings, but some website features may not work properly.
9. Who do you share my information with?
We may disclose personal information to:
- Third-party providers such as IT providers, mailing houses, marketing agencies, and analytics platforms
- Business partners, sponsors, and affiliates (only where relevant and lawful)
- Regulators, law enforcement, or government agencies if required by law
Some third-party providers may be overseas. We take reasonable steps to ensure they comply with Australian privacy laws.
We do not sell your personal information to unrelated third parties.
10. Do you use my information for marketing?
Yes. We may send newsletters, promotions, and competition updates, but only if you have opted in or where permitted by law.
You can opt out at any time by:
- Clicking “unsubscribe” in our emails, or
- Contacting us at privacy@whatsupdownunder.com.au
11. Direct Marketing
We comply with APP 7 and the Spam Act 2003.
We will only send direct marketing communications where you have given consent or where legally permitted.
12. Will my information be sent overseas?
Yes, sometimes. Some of our third-party providers store or process data overseas.
Typical locations may include:
- United States
- Singapore
- European Union
- New Zealand
13. Overseas disclosure
We take reasonable steps to ensure overseas providers comply with the Australian Privacy Principles.
14. How do you protect my information?
We use technical, physical, and administrative safeguards to protect your data, including:
- Secure transmission using TLS/SSL encryption
- Restricted access for authorised staff only
- Secure servers (ours and those of trusted third-party providers)
- Active monitoring and removal of outdated or incorrect records
15. Data retention periods
We retain information only as long as needed:
- Competition records: 24 months
- Marketing/Subscription data: until you unsubscribe or request deletion
- Analytics data: 26 months (Google default)
- Customer service enquiries: as needed for support and compliance
When no longer required, we securely destroy or de-identify information.
16. How can I access or correct my information?
You can:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate or outdated details
Email us at privacy@whatsupdownunder.com.au. We will respond within a reasonable timeframe.
17. Right to deletion
You may request that we delete personal information where:
- It is no longer needed; or
- You withdraw consent (where consent was the basis of collection)
We may retain information only where legally required.
In some cases, we may lawfully refuse access (for example, where legal proceedings apply). If so, we’ll explain why.
18. How can I make a complaint?
If you’re concerned about how we handle your data:
- Contact us first at privacy@whatsupdownunder.com.au so we can try to resolve it.
- We will respond within 30 days.
- If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
19. What about third-party links and sponsored content?
Our website may contain links to external sites, ads, and sponsored or affiliate content. Once you click these, we are not responsible for how those third parties collect or use your data.
We recommend you review their privacy policies.
20. How do social media platforms use my information?
If you interact with us on platforms like Facebook, Instagram, YouTube, or TikTok, those companies may collect information about you independently of us.
Their use of your data is governed by their own privacy policies, not ours.
21. Will this Privacy Policy change?
Yes. We may update this Privacy Policy as our practices or the law changes. The updated version will always be published on our website with the date of the last update.
Contact
Privacy Officer
The Trustee for What’s Up Down Under Australia Trust
Email: privacy@whatsupdownunder.com.au
Website: whatsupdownunder.com.au
OAIC: oaic.gov.au · 1300 363 992
Updates: The “Last updated” date at the top applies to your use of our services.
